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Voicemail configuration

Associating a mailbox wih a phone

1. Log onto web-portal
2. Go to Features > Mailboxes
3. Check that mailbox exists. If mailbox does not exist:
   1. Click on Add>>
   2. Enter unique mailbox number (cannot be changed afterwards) - can probably match full extension number
   3. Enter Description
   4. Enter email address in Notify backup email addresses if you want voicemails to be sent via email too
   5. Take note of PIN
   6. Click Save
4. Go to Features > Telephone Lines
5. Click on the number of line you wish to alter
6. Scroll down to Mailbox for message waiting light and automatic voicemail access in the line settings
7. Select the mailbox you would like to associate with the phone from the drop-down menu
8. Click Save

This will be picked up automatically by a standard automatically provisioned phone, but if you have phones that are manually configured, set the voice mail button to dial *1.

Example, based on wired Yealink:

1. Press Menu
2. Press 3 (Settings)
3. Press 4 (Messages)
4. Press 1 (Voice Mail)
5. Press 2 (Set Voice Mail Code)
6. Press Delete to get rid of any existing settings
7. Quickly press * twice to get * (otherwise you will get .)
8. Press 1 so that it reads *1
9. Press Save