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Voicemail

Usually you will have a personal voicemail box and it will be associated with your extension. When a voicemail box is associated with an extension, new voicemails will light a message waiting light (usually on the top right) and the voicemail button (looks like an envelope) will automatically connect you to your voicemail:

You can also dial *1 to go to voicemail.

Your extension can be associated with any voicemail box, so it could be a shared mailbox instead of personal one, for instance.

Once in the voicemail system, you will hear the following menu (and sub-menus):

• 1 = New or old messages (will only be played if you have messages waiting)
  • 3 = Advanced options
    • 1 = Send a reply
    • 3 = Hear message envelope (i.e. full details)
  • 5 = Repeat current message
  • 7 = Delete message (press again to undelete) - will automatically play next message if there is one
  • 8 = Forward to another user
  • 9 = Save message (to a different folder - see list below for options)
  • * = Return to main menu
• 2 = Change folder (folder options below)
  • 0 = New messages
  • 1 = Old messages
  • 2 = Work messages
  • 3 = Family messages
  • 4 = Friends messages
  • # = Cancel
• 3 = Advanced options (empty menu)
• 0 = Mailbox options
  • 1 = Record unavailable message
  • 2 = Record busy message
  • 3 = Record name
  • 4 = Record temporary message
  • 5 = Change password
  • * = Return to main menu
• * = Help
• # = Exit

Setting a password will allow you to access your voicemails from another extension (or possibly even remotely). This generally requires a special number to be set up (e.g. *100) which is not on by default. If your extension does not have a voicemail box associated with it and you press the voicemail button (or dial *1) you will be asked for a mailbox number and its PIN.